Featured solutions 176 Views
How do I log in?

To sign in all you have to do is insert your email and your password, and that’s it!  (If you log in as an agent,...

Featured solutions 285 Views How do I make my web portal look more personal?

Now that you are on board, the first thing to do is to spice up your interface by customizing and personalizing it to look more...

Featured solutions 166 Views What's the dashboard?

As soon as he logged into the software, each agent will end up in his own dashboard. Here he’ll find a quick summary of the...

Featured solutions 171 Views How can I share a knowledge base solution?

Sharing a knowledge base solution on a social network is a great way to offer "mass customer care": you can publish on twitter or Facebook...

Featured solutions 285 Views How do I import tickets from an email account via IMAP / POP3?

Support addresses can be configured to import emails using IMAP/POP3. Once you configure, customer emails will automatically be imported to Deskero and converted into Tickets.

Adding an email...

Featured solutions 198 Views What about the service notifications on Top bar?

The service notifications on Top bar are always visible on every page in the dashboard and serve as reminder to the agent (or admin) about...

Featured solutions 256 Views How does Deskero decide how to assign a ticket?

The default configuration is quite basic: Deskero sorts all the incoming tickets between the existing agents, without making any difference between the source (mail, social,...

Featured solutions 153 Views How does Deskero manage email notifications?

By default, Deskero will automatically send out an email notification to customers and agents to keep them updated:  
  • when the ticket is created, edited, or...

Featured solutions 156 Views How do I create and use an email macro?

Creating email macros is a great way to simplify your agents work and to make their everyday job more swift.

If you always get the...

Featured solutions 172 Views What are “Internal agents”?

An Internal agent is someone who helps agents and supervise their work. Internal agents can’t interact directly with the customers, but they have access to...

Featured solutions 161 Views How do I assign a Ticket manually?

Agents may pick a ticket of their choice and assign it manually using the option Take Charge. This helps agents to take over or assign an unassigned...

Featured solutions 225 Views How do I manually insert a ticket into Deskero (as an agent)?

You can manually add a ticket through the menu on your left: just click Tickets, navigate straight to the bottom and select +Add a ticket....

Featured solutions 178 Views How can I configure my own email notifications?

You can edit your personal set of Email notifications in the System notifications tab of the Settings menu.

In this page you can decide which notifications...