Knowledge Base

Featured solutions 154 Views What are “Internal agents”?

An Internal agent is someone who helps agents and supervise their work. Internal agents can’t interact directly with the customers, but they have access to...

126 Views How can I block an agent?

You can block your agents, by navigating to agent’s profile under settings.

To block an agent,

    ...

98 Views How can I edit or add more information about an agent?

You can edit your agent details by navigating to agent’s profile under settings.

To edit,

  1. Login to Deskero, Navigate to Settings → Agents → All agents
  2. Search for the agent’s profile you want...

124 Views How can I remove an agent?

You can remove your agents, by navigating to agent’s profile under settings.

 

 

To remove an agent,...

106 Views How do I delete an agent?

You can delete your agents, by navigating to agent’s profile under settings.

To delete an agent,

  1. Login to Deskero, Navigate to Settings → Agents → All agents
  2. Search...