Deskero

 

How do I deal with Offline messages?

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If there isn't any agent available online, visitors can still submit a message that will be immediately converted in a ticket.

 


Chat option on the Feedback/Chat widget will be grayed out when agents are not available. In that case, users can choose the option Send a request to submit an offline message.  The messages automatically gets converted into tickets with predefined ticket assignment rules.

Here is how the message box appears:

          



Customers submit the messages leaving their name, email address and query.

Chat  end users   FeedBack widget   offline message  tickets