Knowledge Base

161 Views Access all chat logs and review chat history

Deskero logs every activity of Live chat enabling administrators(also agents) to access and review chat history. An advanced interface is available in dashboard to deal...

217 Views Configure and Embed Live chat

Configure Chat to appear on feedback widget :

Deskero Live support helps you provide real time support for your customers. Deskero offers a popup widget which...

144 Views Disable Live Chat for your support portal

By default chat is enabled for Support portal and your customers can contact you from front-end using the Feedback widget. When agents are off-line, chat...

202 Views Enable Live Chat for your Support Portal

Deskero multichannel support solution offers you a channel for Live Support where you can answer customer queries in real time. Deskero’s integrated Chat module allows you...

286 Views How do I deal with Offline messages?

If there isn't any agent available online, visitors can still submit a message that will be immediately converted in a ticket.

 


Chat option on the Feedback/Chat...

151 Views How to convert chats to tickets?

Deskero Live chat enables you to deal support requests in real time. Sometimes you may need to convert the conversations into a ticket and assign to your agents...

212 Views How to manage chats

Explaining the Chat Menu on left panel:

Deskero’s integrated Live Chat module helps you offer live support right from Deskero’s dashboard.

After enabling the Live chat, agents...

139 Views Main chat button - Explained:

The main chat button in bottom left corner shows who (clients, visitors or other agents) is online and allows you to easily switch between different...