Knowledge Base

124 Views How do I create Download Areas?

Deskero lets you manage your own download center to share documents and softwares. 

To create a Knowledgebase area for File downloads:

  1. Navigate to Settings, then look for the section Knowledge base and click Groups.
  2. Click on the big green button- + New knowledge base group that appears on the right.   
  3. Create a Knowledge base group, e.g., Mobile Apps.
  4. Add new Knowledge base area with the type "Download", e.g., Beta 3.0

That's it! You can start uploading files to that Download Area.

To upload a file:

  1. Click + Add solution on the left navigation menu
  2. Give the new Knowledge base solution a name and select the Download Area that you created
  3. Drag and drop the file that you want to upload
  4. Check "Approved" and click Confirm.

As the group permission we set is "Agents only", this file can only be accessed within the dashboard. You can share this link in a private note.


  • You can restrict Knowledge base areas to specific Knowledge base groups so as to keep them private. 
  • You can choose customer companies or individual customers or all agents to access the group
knowledge base areas
download area
knowledge base groups