Customization

Featured solutions 118 Views How does Deskero manage email notifications?

By default, Deskero will automatically send out an email notification to customers and agents to keep them updated:  
  • when the ticket is created, edited, or deleted;     
  • when the agent or the customer send a reply;
  • when the agent or the customer change the status (opened / hold / solved / closed ) of the ticket;

Of course, all these notifications can be personalized and managed by the administrator that can edit them in the System notifications tab of the Settings menu.

Take a look at this article for information on how to configure email notifications.

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email notifications