Featured solutions 143 Views How does Deskero manage email notifications?
- when the ticket is created, edited, or deleted;
- when the agent or the customer send a reply;
- when the agent or the customer change the status (opened / hold / solved / closed ) of the ticket;
Of course, all these notifications can be personalized and managed by the administrator that can edit them in the System notifications tab of the Settings menu.
Take a look at this article for information on how to configure email notifications.