Knowledge Base

133 Views How do I create a scenario to notify users when there is a new ticket via Facebook?

Administrators can create a scenario to notify when a ticket is submitted via Facebook. Users can followup to the email they recieve or through the...

144 Views How do I create a scenario to reopen “Closed” tickets automatically?

Administrators can create a scenario that executes automatically when customers respond to tickets marked as “Closed”.

Creating a scenario to reopen tickets marked as “Closed”:
 

  1. Login...

115 Views How do I create a scenario to restore archived tickets automatically?

Administrators can create a scenario to restore archived tickets automatically when a response is added.


Creating a scenario to restore Archived tickets:

  1. Login to Deskero account using your...

104 Views How do I create a scenario to send an autoresponder?

Administrators can create a Scenario to send an email when certain conditions are met. This article guides you through configuring a Scenario to alert the supervisor when...

169 Views How do I set up a scenario?

You may require a series of actions to execute and save your time helping your customers in a  much better way.

Scenarios let you perform a...