Knowledge Base

Featured solutions 182 Views What about the service notifications on Top bar?

The service notifications on Top bar are always visible on every page in the dashboard and serve as reminder to the agent (or admin) about...

Featured solutions 277 Views How do I make my web portal look more personal?

Now that you are on board, the first thing to do is to spice up your interface by customizing and personalizing it to look more...

100 Views Assigning and Forwarding Tickets

111 Views Configuring "MySMS" as a support channel

Deskero multichannel support solution offers you a channel for SMS support where you can answer customer queries in real time. Requests sent to your mobile...

126 Views Desktop Notifications

Desktop Notifications alert users when there is a new ticket, a ticket reply or a chat message. When desktop notifications are activated, agents and customers...

121 Views Get Started with Deskero

Administrators can easily set up Deskero Support portal. This guide walks you through configuring your support portal with basic customization, multiple agent groups, basic assignment...

194 Views How do I configure Email notifications?

When customers submit a new ticket or send an email to your support portal, Deskero notifies both customers and agents about the new request with...

108 Views How do I configure Service Levels?

Service level agreement (SLA) policies let you set standards of performance for your support staff. Administrators can set SLA policies for the time within which...

242 Views How do I create Multi-brand Support portals?

Your business may need multiple support desks to handle requests related to two or more products. Deskero allows companies to create dedicated portals for each...

195 Views How do I export data?

Data stored in your Deskero account (like all your tickets or your Knowledge base items) can be easily exported in XML or json format. Exporting...

139 Views How do I setup Multiple Teams

This guide walks you through configuring Deskero Support portal with different agent groups. We're using a sample setup for a business consisting of Technical Support,...

134 Views How do I setup a Single Team

Deskero helps you manage and organize your support Team using the centralized dashboard.  This tutorial walks you through how to configure Deskero for a single...

233 Views Roles and permissions

Agents, Internal Agents and Administrators are three different roles to deal with tickets and manage Helpdesk. Administrators can add Agents and organize them into Groups.

Agent...