148 Views Main chat button - Explained:
In the above example, the number highlighted with green indicates that 56 visitors are online. The color green indicates that you are visible to visitors/customers and ready to attend the chat requests.
You can view who is online by clicking on the Main chat button:
Choose a visitor to start a conversation or reply the visitors who start the chat.
Clicking on the Icon on right, we can use a simple menu.
Main chat menu:
Status: Here you’ll find four status options- available, busy, invisible and online for agents. For example, if you choose online for agents, your live chat will be accessible only by other staff members.
View log: Click on view log to get a complete transcript of the current chat session.
go off-line: change your status to offline