Social Networks

172 Views How does Twitter channel work for end users?

Deskero's multichannel support solution helps you turn your Twitter account into a support channel. Tweets and direct messages addressed to you through Twitter will be automatically converted into tickets.
Learn about configuring Twitter as a support channel.

This is how the customer starts conversation:


Here is how the agents see the converted tickets on dashboard (@vkasshu is the agent and ashok is a customer):


The full conversation as a ticket looks like this:


This is how the the customers deals the conversation on their end:   


support channel
social media