Deskero

 

How does Twitter channel work for end users?

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Deskero's multichannel support solution helps you turn your Twitter account into a support channel. Tweets and direct messages addressed to you through Twitter will be automatically converted into tickets.
Learn about configuring Twitter as a support channel.


This is how the customer starts conversation:

             

Here is how the agents see the converted tickets on dashboard (@vkasshu is the agent and ashok is a customer):

             


The full conversation as a ticket looks like this:


             


This is how the the customers deals the conversation on their end:   


             



Twitter  frontend  support channel  social media