Knowledge Base

137 Views Editing tickets

Customers can edit their own tickets by logging into Deskero Dashboard. 

To edit tickets,

  1. Login to...

293 Views How do I create a ticket?

Tickets are requests and queries submitted by customers through different channels.

Deskero was designed to deal with requests coming from multiple channels....

269 Views How to review Tickets and check their status

A support ticket allows you to get in touch with an agent and ask for help. As soon as you create a new ticket, you’ll...

285 Views Replying to tickets

Deskero immediately notifies you when an agent replies to your ticket. You can follow up with the agent, who will probably be asking you more questions in...