Featured solutions 167 Views What's the dashboard?

As soon as he logged into the software, each agent will end up in his own dashboard. Here he’ll find a quick summary of the current work status: history of his own activities as well as his pending, priority and top clients' tickets.

Everything will be right under his eyes, and that also includes a couple of visual reports that will group tickets by status and by channel: he’ll immediately get a quick overview of his own overall performance.