Creating email macros is a great way to simplify your agents work and to make their everyday job more swift.
If you always get the same enquires you can write a preconfigured reply that can be quickly personalized for everyday use. You can create and edit macros by from dashboard settings.
To manage Macros, login to dashboard and navigate to Settings → Templates → Reply macros
In this page you can view and edit all your macros: press the green button + New Reply Macro on your right to begin inserting the first one. It’s super-easy: just give it a name, to easily recognise it, and fill in the text.
When you want to use this macro to reply to a ticket, you can quickly access it by hitting the Reply template modal box on the very right of your reply window: choose your macro, edit it if some further personalization is required and send it out. This feature will make your standard replies a real breeze!
Now you can use this macro to reply customer requests. Macros can be find on top right of the ticket reply box in a selection list. Choose a Macro you required from the list of macros.