Knowledge Base

131 Views How to create Knowledge base Groups

You can categorize a set of support Knowledge Base areas under specific Groups.  So that users can navigate through and find the required solutions in time. Ex : Billing

Creating New Knowledge base groups:
 

  1. Navigate to Settings, then look for the section Knowledge Base . There you see - Groups and Areas. Click on Groups
  2. Click on the big green button- + New Knowledge base group that appears on the right.   
  3. Enter group name and specify whom you want to access the solutions under this group.  
  4. Create a new area by clicking on Add a new area.     
  5. Click Confirm to save the group.
knowledge base
Knowledge base Solutions
knowledge base groups