165 Views Disable Live Chat for your support portal

By default chat is enabled for Support portal and your customers can contact you from front-end using the Feedback widget. When agents are off-line, chat module will automatically be grayed out and off-line messages submitted will be converted into Support incidents / tickets.

You may want to disable it when you no longer want to provide live support. Here are instructions to help you disable it:
  • Navigate to Settings → Agents → Global Settings
  • In the resulted Global Settings page, look for the block Public chat permissions


  • Select the option Nobody.    
  • Click on confirm to save the settings.
Disable Live Chat
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Live chat