Tutorials

Featured solutions 148 Views How can I share a knowledge base solution?

Sharing a knowledge base solution on a social network is a great way to offer "mass customer care": you can publish on twitter or Facebook...

86 Views How do I create Download Areas?

Deskero lets you manage your own download center to share documents and softwares. 

To create a Knowledgebase area for File downloads:

  1. Navigate to Settings, then look for the section Knowledge base and...

147 Views How to create Knowledge base Groups

You can categorize a set of support Knowledge Base areas under specific Groups.  So that users can navigate through and find the required solutions in...

144 Views How to create a Knowledge base solution

Creating a Knowledge base solution is as easy as drafting an email. Knowledge base Solutions can be created by Agents as well as Admins. Also customers can suggest solutions just...

143 Views How to create a new knowledge base area

You can classify Knowledge base solutions into Areas.

To create Knowledge base areas:

  1. Login to Deskero dashboard and navigate to Settings → Knowledge Base → Areas
  2. Under the page All...

146 Views Knowledge base - A detailed introduction

Helping customers with a solution within their reach would help you gain their hearts. In this way, customers get solutions to their problems and answers...

161 Views Knowledge base structure

Deskero offers a range of features to build and run a full-fledged knowledge base for your support desk. Knowledge base solutions can be arranged in...