You can manually add a ticket through the menu on your left: just click Tickets, navigate straight to the bottom and select +Add a ticket.... [more]
When assigning tickets to a group of agents, Deskero automatically sorts them, dividing them equally between the agents that will all share the same amount... [more]
How does Deskero decide how to assign a ticket? (122 Views)
The default configuration is quite basic: Deskero sorts all the incoming tickets between the existing agents, without making any difference between the source (mail, social,... [more]
Those are ticket counters. They remind you how many tickets you still have to reply to.
The counters only count tickets that are directly assigned... [more]